The reception left something to be desired. Maria didn't explain anything about the hotel to us. Even though we arrived before check-in, we stayed for 30 minutes after our supposed check-in time and nothing was explained to us. The air conditioning in the room didn't work, it was very noisy and the soundproofing in the rooms was very poor. We could hear everything that was happening in the other rooms, even the toilets flushing. The bathroom was cramped and smelly, as were the hotel hallways. The place was beautiful but unfortunately it didn't deliver what it promised. Many, many children running around and screaming, with no parental supervision, no entertainment for them. It was crazy. I don't recommend it. The restaurant was ok, but the desserts were terrible and very limited. There are better hotels and places to stay.
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